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STORE POLICIES
FREE SHIPPING
We offer fast and free shipping on every order.
Orders are shipped in discreet packaging so the box will not give away what's inside in case it is a surprise gift.
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Orders will be shipped via FedEx and will be insured.
A signature may be required upon delivery.
LIFETIME WARRANTY
We stand behind our products and warrant that all items will be free from manufacturing defects for the life of the products. If you believe your item has a manufacturing defect, you may return it to us for inspection.
If we determine your merchandise is damaged due to a manufacturing defect, we will repair the merchandise or, if we deem appropriate, replace the item. If the item is no longer available, Palacio may, at its discretion, replace it with a similar item or allow a refund equal to the selling price of the original item or component.
If we determine that the damage is not caused by a manufacturing defect, then we will notify you and let you know if repair services are available at cost or otherwise.
Please note that slight irregularities and variations in craftsmanship or natural characteristics, or internal inclusions, visible or otherwise, in colored gemstones are unique and individual to each item.
These characteristics are considered as part of the character of the item and should not be considered a defect.
The Manufacturer Warranty and Complimentary Services are available only to the individual who purchased the covered product from Palacio. Maintenance, repair, sizing, or other service performed by someone other than Palacio Jewelers will void your Manufacturer Warranty.
Fine jewelry is not impervious to normal wear, various physical activities, or trauma. This is particularly true for rings since hands are regularly subjected to considerable abuse. We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product are also not covered.
Some examples of common jewelry issues that would not be considered manufacturing defects include:
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Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs, or bathing.
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Prongs and precious metals, in general, wear over time and may require “building up” or restoration work as normal wear.
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Bent, caught or worn-out prongs(s) allowing a stone to fall out or be lost due to normal wear or other damage.
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Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.
LIFETIME UPGRADES
Any jewelry purchased from Palacio Jewelers can be exchanged for 110% credit of the original purchase price towards a new piece of jewelry. The item must be in its original condition and accompanied by the original receipt.
Jewelry can be exchanged for a new item as long as the price of the new item is at least 50% higher than the price of the original item. You will receive credit equal to 110% of the original price toward the purchase of a new item of your choice.
EASY RETURNS
We accept returns for refund or exchange within 30 days from the date of purchase or of shipment from our store. We will send you a fully insured, free shipping label via email within two business days of your return request.
Note: Two complimentary returns are allowed per customer, per year. Return authorization is required for all returns. You may request an authorization by emailing us at palaciojewelers@yahoo.com.
Please note that to be eligible for return, items must be in their original purchase condition, including all product documentation, and shipped back to us within 14 days of receiving the return authorization. If your item was shipped to you, shipping fees are non-refundable.
Claims for damaged or missing items must be reported immediately or within five days of receipt of your order. Palacio Jewelers is not responsible for lost or damaged returned shipments.
Clearance items are final sale and cannot be returned.
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Our commitment to you does not end after the sale.
We offer the following services to make your return experience as pleasant as possible. Palacio Jewelers wants you to be completely delighted with your purchase. In the unlikely event you aren't 100% satisfied, we will make it right!
We will repair it, replace it, refund it, or remake it. It’s that simple. We offer all our customers a 30-day full moneyback guarantee. Items may be returned or exchanged within 30 days from when they were shipped.
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You'll get a free return shipping label sent to your email for orders originating in the U.S. and Canada.
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Our free return label provides insurance coverage for your item.
PAYMENT OPTIONS
Credit Card
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. Simply enter your credit card information at checkout. Once payment is approved, your order will be on its way!
Wire Transfer
When you pay via wire transfer, you’ll receive an additional 2.5% discount on your item’s listed price. Instructions are available after completing checkout, and your items can be shipped once your transfer confirmation is completed. Paying via wire transfer may be necessary for international orders and/or orders above $20,000.
PayPal
Use your PayPal account to pay for your purchase quickly and on your own time. Payments are secure, free of processing fees, and you can even pay via your smartphone.
FINANCING OPTIONS
Through our relationship with Synchrony Bank, we offer easy and affordable financing options so you can pay for your purchase over time.
The process is simple. Complete the online form that is automatically sent to the bank with approval in a matter of minutes.
Payments can be made over 12, 18, or 24 months WITH NO INTEREST.
CUSTOM JEWELRY + SPECIAL REQUESTS
If you can dream it, our jewelers can create it! Custom jewelry design is a great option for anyone looking for one-of-a-kind of jewelry that truly reflects their style and personality. With the help of a skilled jewelry designer and artisan craftsmen, you can create a piece you'll cherish for years.
Nearly impossible only two decades ago, technological advancements with computer aided design (CAD) and 3D printing now allow for incredibly detailed molds – transforming what is now possible. The sky is truly the limit when imagining your new piece of custom fine jewelry. Palacio Jewelers utilizes the latest state-of-the-art equipment, allowing clients to add personal touches to any piece. We involve the buyer throughout the entire design process to fine-tune the fabrication.
From custom earrings to pendants, bracelets to fashion rings, our experts will help you transform older, vintage jewelry into brand new looks or create a look based on your ideas. Book an appointment with a Jewelry Expert in-store or online to get started on your custom creation. Our jewelry specialists will often be able to provide alternative gems or precious metals that are not shown on our website.
We offer many options to fit customer needs and budgets:
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Choice of metals such as 14K white gold and 14K yellow gold or 18K white gold or 18K yellow gold.
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Alternate colors, shapes, and sizes of sapphires, emeralds, and rubies.
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Semi-precious gems, including moissanites, aquamarines, morganites, and amethysts.
In addition, we can also make modifications to most of our standard styles to fit your preferences. This includes the following:
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Changing the finish from polished to matte or matte to polished.
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Changing the width of a ring.
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Setting different diamonds, sapphire, emerald, or ruby accents in jewelry items.
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We also offer custom designs so you can design a truly one-of-a-kind piece to be cherished always.
PALACIO COLLECTIONS - DEFINED
Palacio Exclusive Collection
The Palacio Exclusive jewelry collection is an exclusive jewelry line that embodies elegance and sophistication, crafted for those who appreciate the finest things in life. Each piece is meticulously designed with exceptional attention to detail, combining timeless beauty with contemporary flair. Using only the highest quality materials—such as dazzling diamonds, radiant gemstones, and lustrous precious metals—this collection exudes luxury and uniqueness. Every item is a true work of art, blending classic craftsmanship with modern artistry, ensuring that each piece tells a story of unparalleled luxury and individuality. The limited availability of these creations ensures that each one is as unique as the individual who wears it, making this jewelry line the ultimate expression of refined taste and exclusivity. The Palacio Exclusive Collection offers not just exquisite jeweled accessories, but heirlooms to be treasured for generations.
Last Call Collection
The Palacio Last Call jewelry collection offers a rare opportunity to acquire stunning, high-quality pieces at exceptional prices. This exclusive collection features a wide range of designs, from timeless classics to modern statement pieces, all crafted with the same attention to detail and quality that defines our brand. features a carefully curated selection of fine jewelry, including luxurious rings, necklaces, bracelets, and earrings, all crafted with the finest materials such as sparkling diamonds, radiant gemstones, and precious metals. As we make room for new collections, these exceptional pieces are available at unbeatable prices, providing a unique chance to own timeless designs at a fraction of the original cost. Each piece is offered in limited quantities, making it the perfect moment for savvy collectors and jewelry enthusiasts to add a touch of luxury to their collection. Don't miss this chance to experience unparalleled elegance and craftsmanship at irresistible savings!
Special Purchase Collection
Palacio Jewelers, based on its exceptional buying power and worldwide vendors, has been able to acquire a selection of jewelry at prices that allow us to pass the savings on to our valued customers. The Special Purchase jewelry collection presents an extraordinary opportunity to own beautifully crafted pieces at exclusive prices. Each item in this collection has been thoughtfully selected for its exceptional quality, featuring stunning gemstones, brilliant diamonds, and finely detailed precious metals. The designs range from timeless classics to contemporary statement pieces, ensuring there's something for every customer and every style. With this special offering, customers can indulge in luxurious jewelry that exudes elegance and sophistication, all while enjoying remarkable value. It’s a chance to elevate any jewelry collection with pieces that not only captivate but signify a smart and savvy investment.
Mosaic Collection
Palacio Jewelers is excited to present our new Mosaic Collection, a stunning array of jewelry that celebrates the beauty of diverse gemstones, each uniquely shaped to create a harmonious design. Each piece is meticulously crafted, showcasing an eclectic blend of vibrant colors and textures that come together to form a harmonious masterpiece From angular cuts to soft, rounded stones, the thoughtfully selected and expertly arranged gemstones reflect light in unique ways, creating an interplay of brilliance from each gem through an interplay of light and form. The Mosaic Collection transforms the essence of individuality into wearable art, perfect for those who appreciate the extraordinary.
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